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i hope there would be HKBN....... HGC is

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本帖最後由 kelvinlau 於 2009-7-11 15:25 編輯

我用過netvigator, HKBN and HGC. 有以下意見:
1.  netvigator 係最早期用, 非安裝於馬鞍山區, Stable, 但相對其他公司Same speed 較貴.
2.  HGC 馬鞍山市中心區使用, 有時會断線, 但都算ok, 不過幾年前有一次個慘痛經歷:
有一次突然上唔到網, 打去hotline, 班友only 識做 Standard 野, 然後話等5hrs再試, 結果都係唔得, 再打左3-4次 Same answer, Same result, 火都黎, 先至話叫人現場睇, 最後都唔得, 無人覆我, 要我Call Back 個C 父, 佢話係大廈 hardware 問題, 佢地外判無權Fix, 叫我Call 番HGC, 前後2星期, 片到班hot line姐姐哭曬, 仲要dmp番佢轉頭, 話知道唔關佢事, 叫佢找個話得事既Call Back我, 我唔係Complain佢

第2日個Account manager 又係話叫C 父落場睇下先, 同佢講番有人睇過, 佢話唔會口甘情況, 我要求3日內唔得我要Cancel Contract period, 我要趕住做野, 申請另一間都有個期, 佢話佢無權, 我話無權處理Account, 學咩人做Account Manager, 洗唔洗落樓下拉banner, Call 電訊管理局至得

之後有個似番個人既CS 覆我, 佢打黎之前聽過曬我D電話錄音, 話班友當我波口甘踢, 好過分, 俾佢無口甘好皮氣, 佢會找人同我整, 俾個last chance佢, 唔得可同我取消Contract, 第2晚未番到屋企已有4條大哥等我番黎Check 機, 即刻ok, 佢話係樓下轉左用第2個port, 所以無問題, (我夠知啦, 得我一個唔得, 你肯做至得架), 收尾個CS follow up話需然整番好, 但個Contract period 都幫我停左, 唔鐘意可以隨時Cut, 最好唔好啦, 但件事足足玩左我1 個月左右

3.  HKBN都係馬鞍山市中心區使用, 用左2年, 無大問題

4. i-Cable未試過, 因為太多人話慢, 同取消勁煩(有人試過去荃灣總行申請都唔得, 一定要打電話寄Form俾你, short short 地)

另外留意:
1. 如果各位要上網Support 公司D野, 唔好只係考慮$, Services都好重要, 打機就算啦
2. 信和唔知會唔會俾所有BN入屋, (海柏花園用唔到HKBN, 只可用和記同PCCW, 唔知關唔關長實樓事), 如果未滿Contract, 要1個月前申請轉地址搬屋Cut Plan或Delay Plan Period((和記無Service可申請Cut Plan, 試過唔收$; 之前問過HKBN地下D Sales 妹, 無service都唔俾Cut只可Extend, 但未試過)
3. 如未滿Contract要搬BN, 要收安裝費, 申請時講左可免安裝費一次, 否則要同hotline噪

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希望LS有HKBN呢, 我住沙田都用左差不多十年HKBN, 十年來都無咩問題, 好似試過一次上不到網, 但打上HOTLINE整一整就無事了...

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Always go for Netvigator!! The most reliable provider in the market.
i-cable is the worst, I used to be with them but most of the time I can't connected to the internet.... and their customer service is extremely bad.... nightmare~~~~ I finally wrote a very serious complaint letter to them so they did allow me to terminate the contract without any penalty. Really a nightmare....
Of course, the above is just my experience and my thoughts.

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support netvigator too (i am not netvigator staffs!!)

my experience on netvigator, icable and HGC: netvigator is the most stable, reliable and customer service is the best and fastest response!!!

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Smartone 係咪有隻家居電話+Broadband 既服務呢? 好似話百幾蚊一個月
有冇人知得唔得?

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pccw also have...but i wonder if nowadays 家居電話 still is a must....i.e. mostly ppl use mobile mainly.

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I called Sino today and checked it with them.
According to them, LS allows any internet service provider to offer internet service to the property owner.
However, LS itself will use PCCW as a ISP to provide all the internet cover in the clubhouse.

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PCCW - 價錢貴,Upload Speed 慢,所以從未用過。
HGC - 服務最差,成日無人聽電話,有問題,一尾係咁拖。
i-Cable - 服務麻麻,速度一般。
HKBN - 又快,又Stable,服務超水準。

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28# Purple


Thanks for your information.

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